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Account Related Questions


  1. I have lost my password. How do I get a new password?
    To request a new password go to the client login dropdown window on the left top of your screen. When you click “forgot password” a window will pop up. Enter the e-mail address you normally use to log in and click send. A new password will be automatically send to your e-mail. It is advised to change this new password the next time you log in.

  2. I want my order to be delivered to an address other than my company address.
    Once your order is done and you choose to check out you automatically enter the order confirmation screen. Below your order overview you can see a field which contains your account data. On the right you see your delivery address. Click “edit delivery address” to change this address. Check the “delivery address differs from company address” box in the screen that’s pops up and enter the requested information. Once done click save and continue your order.

  3. How do I change my company details?
    To change your company details log in to your account and click ‘my account’. On your account page you go to ‘edit company data’. In the pop-up window you can change the fields you need to. Please note that some of your company data is not changeable. If you need to change this information anyway, please contact your A.R.S EXPORT LTD contact person.

  4. Do I need to have a registered business?
    Yes. All of our clients need to have a registered business with a valid VAT-number. If you currently do not have a VAT number, please contact us in order to help you.



Delivery and Transport Related Questions


  1. Does A.R.S EXPORT LTD take care of transport?
    Transportation of the order is a responsibility of the client. Though as an extra service A.R.S EXPORT LTD can contact a transportation company for you to arrange the delivery. Cost of this will be on account of the client. Be aware that transportation is always on the client’s risk, even when A.R.S EXPORT LTD sets up the arrangements.

  2. One or more products were damaged during transportation, can I return them?

    Since transportation is on the risk of the client, A.R.S EXPORT LTD cannot be held liable for damage occurred during transport. Therefore, returning damaged products as a result of transportation is not possible.

  3. How long does it take to deliver my order?
    Delivery times depend on multiple factors. For specific information please contact your A.R.S EXPORT LTD contact person or your transportation company.

  4. Is it possible for me to pick up the order myself?
    Yes. Once your order is ready and payment arrangements are made your A.R.S EXPORT LTD contact person will notify you that your order is ready for transport.

  5. Which countries does A.R.S EXPORT LTD deliver to?
    We do generally deliver to addresses inside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands and Europe. If, however, we accept an Order for delivery outside that areas, the Customer may need to pay import duties or other taxes, as we will not pay them. Not sure if we deliver to your country? Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..



Order Related Questions


  1. How long does it take you to build an order?
    Generally, every order takes between 2 to 48 hours to build. This is the same for small parcel orders or orders with several trailers.

  2. I am looking for a specific product on the website.
    If you’re looking for a specific product you can use the search bar that is placed in the header of the page. Just type the name of the product and a page with search results will show. Note: please don’t use the hyphen (-) symbol, this symbol will not be taken into account in the search.

  3. The product I like to order is not on stock, can I order anyway?
    Yes, it is possible to order products that are currently out of stock. However, for quick processing of your order we recommend not to order products that are out of stock. When you do order out of stock products, be aware that sometimes it might take a while before a product is back on stock. After you ordered your A.R.S EXPORT LTD contact person will contact you to make arrangements. He/she can tell you when a certain product will be on stock again.

  4. I did not receive a conformation e-mail after submitting my order.
    First make sure you entered the right email address in your account information. Second check if your mailbox has enough free space to receive e-mails. If this is not the problem please notify your A.R.S EXPORT LTD contact person.

  5. I have already submitted my order, is it still possible to make changes?

    If you have already sent your final order it is not possible to change it. If you need to add extra product you can just log in and create a new order. Removing a product from an already submitted order is not possible. Please let your A.R.S EXPORT LTD contact person know so he/she can amend your order.

  6. Is it possible to return products?

    Returning products is only possible on few occasions. If you wish to return a product please contact your A.R.S EXPORT LTD contact person to see whether or not this is possible. Also read our Terms and Conditions, which can be found at



Questions on Payment


  1. When do I pay for my products?
    A.R.S EXPORT LTD works with a pre-payment system which means that all orders have to be paid in advance. As soon as we received your payment your A.R.S EXPORT LTD contact person will contact you to confirm if the order is ready for pick-up/transport.

  2. What kind of payment method do you accept?
    Payment can be done by transferring the order amount to the A.R.S EXPORT LTD bank account or by PayPal.



General Questions


  1. What are the benefits of becoming a client of FitMax?
    FitMax brand and its products from the very beginning they became revolution in dietary supplements on the market. Prepared by professionals, tested and evaluated by the greatest athletes, still developing in cooperation with the most demanding customers, make the ideal offer for anyone who is working on his body. From day one FitMax has developed and gain more and more awards, business partners and customers, not only in the Europe but also abroad. For more information visit

  2. Can you advise me what products to sell?
    Our staff can help you with any product related question you have. We have over 20 years experience in the market and know every product and/or vendor. We hold knowledge about all aspects of nutritional supplements. Your A.R.S EXPORT LTD contact person is always available to help you put together the best-selling range of products.

  3. Can you help me with certificate’s or other legal questions?
    Our staff can help you with any legal question you might have and provide detailed information about every product we stock. This includes labels, certificate’s, lab analysis, etc. Please check the product page of every product as you can find labels and other downloads there.

  4. Can you provide labels in my own native language?
    Some of our products have a multilingual label with the most common European languages. We also have Polish, English, German, French, Spanish, Ukrainian, Russian, Bulgarian, Slovak and Dutch translated labels available of some products. Should you require some assistance, please enquire with your A.R.S EXPORT LTD contact person.

  5. Are all products legal?
    A.R.S EXPORT LTD only trades products which can legally be sold in the UK and Europe. FitMax is an FDA inspected manufacturer. European Free Trade Agreement dictates that which is legal in one EU country can legally be shipped to another EU country.

  6. Do your products contain doping or steroids?
    All products that are purchased are being checked on forbidden substances. We don’t allow products that contain steroids or any substances that are on the WADA doping list.

  7. How long are expiration dates on your products?
    Expiration dates always vary depending on the nature of the product.